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Tony Cole

Tony Cole

Tony Cole, Founder and CEO of Anthony Cole Training Group

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14 Lessons From My Dad, The Sales Manager

  
  
  
  
  

In case you missed my previous blog post, I talked about words of wisdom I learned from my dad, Ray Cole Sr. In that post, I covered:

  • He’ll only do that once.
  • Even a blind squirrel finds an acorn now and again.
  • He’s too dumb to pour piss out of a boot even if the instructions are on the bottom.

I started that post with the comment that I thought my dad could have been a good sales manager. He had a very good understanding of human behavior and how the world actually works. He was a little rough around the edges and would not have survived current HR and political correctness constraints… BUT he would have had a highly productive sales team. 

Tony Cole & Dad

After I posted that article, I thought more about my dad and some of his lessons and words of wisdom. I thought I’d pass some of them on to you with my perspective on how they apply to managing sales people and, in some cases, life in general. 

  1. God gave you 2 ears and 1 mouth for a reason. I think He knew what He was doing:
    Lesson: Dad said this to me as I was heading out to my very first football practice. It means shut up and listen; you’ll learn more.  When you are trying to coach your people, listen first to what they did and why they didn’t do what needed to be done. Listen for what they aren’t telling you.

  2. Anthony, you know why you have 2 hands?  So, you can catch a football. 
    Lesson: I have everything I need to be successful. YOU have everything you need to be successful: 26 letters, 9 digits, 3 primary colors, 7 musical notes. All the resources needed are there. Get them in the right sequence and then coach, motivate and train your people.

  3. You can try and polish a turd… but, at the end of the day, it’s still a turd. 
    Lesson: You cannot fix or change what cannot be fixed or changed.  Don’t try to change everything in your world. Work on what you can control. Also… don’t hire turds.

  4. When all else fails, hard work works.  
    Lesson: This is one of my favorites. It’s the Puritan work ethic at its best. But, be careful. Hard work isn’t always the right answer. It’s a good answer to get you started towards success… but, sooner or later, you have to work smarter.

  5. “Dad, what are we going to do today? It’s raining.” Anthony we’re going to do what they do in Germany when it rains. “What’s that dad?” Let it rain
    Lesson: You are going to have rainy (difficult) days in your life. Do the best you can on rainy days… eventually, the rain will stop.

  6. Fair? The only fair I know about is where they hand out blue ribbons
    Lesson: Life isn’t always going to be what we think is fair. It just is what it is. You just “gotta” live with it. Also, in sales situations, sometimes your sales people ask a prospect about budget and the prospect says he/she wants to be fair. Tell your sales people to say, “Great! Give the numbers to everyone.”(See next lesson.)

  7. When life hands you lemons, make lemonade. 
    Lesson: As a sales manager, sometimes you are “handed” your team and you just have to go play with what you have. It’s your job to make the team better one way or another. Don’t complain about it.

  8. Pay peanuts, you get monkeys.
    Lesson: Be real about the value of what you are asking people to do.  If it’s a $15 an hour job, pay them $15 an hour; don’t try to go cheap and hire someone just because you can get them for less.

  9. Success before work… only in the dictionary. 
    Lesson: It won’t come easy, it won’t fall in your lap.

  10. If you are going to dance, you gotta pay the piper
    Lesson: If you want the rewards of getting a scholarship to go to college and play football, you have to pay the price of blood, sweat and tears. There isn’t any other way to do it. As a sales manager, that means you have to work hard and do everything possible to get the outcomes you need. You need to coach, motivate and inspire your people. You have to set the example of investing time, money and effort into getting better at what you do if you expect them to do the same. Also, there is a cost to everything; nothing that is worthwhile is free.

  11. The reward in having done something is having done something well. 
    Lesson: My dad always took pride in doing better than expected.  He was an hourly worker so he didn’t get paid any more or less if he had a 1000 crates of blueberries per acre or 1200 crates per acre. But he prided himself on getting more per acre than other farmers. His greatest reward came from getting a job done well.

  12. If all you have is a hammer, then you treat everything like a nail. 
    Lesson: My dad wasn’t really good at this one – his response to almost everything was “Hit it harder!” Be aware that if you only have one way of approaching the development of your sales people, then you cannot be surprised if the team, as a whole, doesn’t respond. They are not all nails.

  13. Only right is right; you know the difference
    Lesson: He wasn’t talking about right or left of the political/morale aisle. He just meant that we all know right from wrong.  It’s not a question or a debate. You know right from wrong; do right.

  14. Any day you wake up on the right side of the dirt, it’s a good day. 
    Lesson: My dad didn’t talk about this until he was destitute and living on government assistance and had spent a month on a canned beans diet. My kids still remember this. It’s a great lesson about putting things in perspective. Many of us have upper class problems like my lawn mower blades need sharpening or the pool at the club is closed for cleaning. And we complain or grouse about those inconveniences in life. But, reality is, if you are reading this, it’s a good day.

Thanks for your indulgence in this post. I love my dad and I miss him. He is with me everyday, he is part of who I am. I hope I make him proud.

May I ask of you:

What are some of your favorite lessons from mom, dad, favorite teacher, coach, aunt or uncle? Comments welcome!

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Don't Pet The Sales Snapping Turtle!!

  
  
  
  
  

Snapping Turtle

I think my dad would have been a good sales manager, not a great one, a good one.  In today’s world, he would have been a little too harsh with the coaching and discipline and certainly he would have struggled with political correctness.    

Raymond Fredrick Cole Sr., would have been 83 this past Monday.  He died almost 7 years ago.  I still miss him.  My dad was a foreman on a blueberry farm in Hammonton, New Jersey.  He pretty much ran the day to day operations for Joe Testa, the owner.  He organized work crews, ordered supplies, fixed equipment and occasionally dolled out wisdom that still works today.

I was coaching a sales professional the other day when I thought about my dad and the “words of wisdom” I learned from him.  Ray was fond of the phrase, “He’ll only do that once.”  When someone did something that resulted in a negative outcome, he was certain that they would only do the behavior once before they learned the lesson of “Don’t do that again.”  E.g. My mother, Geri, once asked my dad to keep my younger brother, Michael, from petting a snapping turtle.  My dad replied, “He’ll only do it once.”

I think this is very wise.  When you do something that has a severe negative outcome, you would think that a lesson is learned – DON'T DO THAT AGAIN!  But, for many sales people, that is not the case.  When that happens, the sales manager MUST step in and assist in the learning because sometimes your sales people just don’t get it!  (Another gem from dad – “He’s so dumb he couldn’t pour piss out of a boot even if the instructions are written on the bottom.”)

Case in point: when I review the outcomes of sales presentations that ended in a “think it over” or a “no”, this is what I hear:

  • My contact wasn’t the decision maker
  • My costs were too high
  • They had to review the numbers
  • They had to compare, they were waiting for other proposals
  • They didn’t want to make a change

This happens more than once to your sales people, doesn’t it?  Why? Why aren’t they learning the lesson?  Why do they keep petting the snapping turtle?

Because you LET them keep trying to pet the turtle. Because – time for another piece of dad’s wisdom – “even the blind squirrel finds an acorn now and then”.  And getting luck once in a while is good enough.

We believe that selling is a numbers game.  We’ve bought into Al Grannum’s 10-3-1. Talk to 10 people, present to 3, one will buy.  Expand that number by 10 and you have 10 out of a hundred.  In baseball terms, that’s batting 100.  This now becomes a matter of luck instead of a matter of skill and professionalism. 

As a sales manager, you have the awesome responsibility to help your people become as successful as you thought they would be when you hired them.  You have an awesome responsibility to protect the resources of the company and to uphold the integrity of the firm.  You are NOT a quote factory!  So, here you go, this is how you help your people “only do it once.”

  • Conduct pre-call sessions to discuss what has to happen in the early stages of the sales process so that they can clearly DISQUALIFY the prospect.
  • Conduct post-call debriefing sessions to make sure your sales person did everything they were supposed to do to DISQUALIFY the prospect.
  • Repeat these steps until the final meeting is set for the solution presentation.  When your people get ready to present, they should have already:
    • Uncovered the compelling reasons the prospect has for buying or making a change
    • Clearly identified all the investment of time, money and resource criteria and has an agreement on what these need to be in order to make the purchase from your sales professional.
    • Has met with the decision makers prior to presenting.
    • Has an agreement that a decision will be made at the closing of the presentation.
    • Has confirmation from the prospect that they will indeed fire the incumbent if your rep can deliver on the promises made.
    • Sent an “as we agreed to” letter and followed that with a phone call.
    • Has practiced the presentation and is ready to present a solution that solves a problem, within budget, and is ready to ask for a decision.

If you work with your sales people to do this, then it is now safe to pet the snapping turtle.

I would love to hear about some of the words of wisdom you have heard from your mom, dad, teacher, favorite aunt or uncle.

Additional resources:

Pre call worksheet

EPAS – Emergency Pipeline Analysis System

Formula for Success – Audio File

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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What Can I Learn From A Sales Fail Tale?

  
  
  
  
  

A guest blog by Walt Gerano, Sales Development Expert

Welcome to the final in the series, Tale of the Fail.  Will Rogers said, “Even if you’re on the right track, you’ll get run over if you just sit there.”

Well, he was right. Welcome to my train wreck. If you have been following the last couple of blogs posts, you have seen Tony and Mark talk about the reasons we let one get away from time to time. So, as I prepared for this I thought, “What can I learn from them and how can I go back and re-trace my steps to see where it went bad for ME?”

Man Looking

So, I went back and asked myself:

   - “Did my prospects have enough severe mental anguish?” My answer at the time of the presentation was yes.
   - “Did I talk about the time, money and resources that they would have to commit to move forward?” Yes, again.
   - “Was I talking to the decision maker?” Yes.
   - “Was my pipeline where it needed to be?” It was OK, but when is it ever there.  
   - “Did I do a pre-call plan?”Always.

So, what happened? What did I miss? Why did I fail to get the sale? Well, two things come to mind.

  1. When the decision maker said yes, but handed the implementation of the solution to someone else, I neglected to go back and maintain enough contact with him. I just sat there on the tracks.
  2. I did not do a good enough job of asking him if the problems he thought they had were compelling enough to fix or that he HAD to fix them.

Over the last twenty-seven years, I have made virtually every mistake known to sales. The good news is they are less frequent than they used to be.  One thing I have learned is this: when I come back from a sales call, I always call somebody on our team to debrief the call. I encourage you to do the same. It will really help you be better the next time out.

I don’t know who said it, but the phrase, “Lead, follow or get out of the way,” comes to mind. Don’t just sit there, or you’ll get run over.  

Thanks for stopping by. Now, have a great day.

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Read more by Walt Gerano on his blog, Selling For Life

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Sales Fail Tales - Asking "Is It Over?" Can Lead To Sales Success

  
  
  
  
  

A guest blog by Mark Trinkle, Sales Development Expert

As the quote says, “Those who cannot learn from history are doomed to repeat it.”

My blog post today is another in the series of posts about The Tale of the Fail – sales lessons we can all learn from sales that we have lost. One of the most distinguishing traits of successful sales people is that they always learn from the mistakes they make in selling. And, generally speaking, they will not make the same mistake twice.

Sales Bulldog

 

One of the mistakes that I observe sales people making is they fail to ask what I have termed, “The Animal House” questions. You do remember the 1978 movie, Animal House, don’t you? Of course, you do. It is a cinematic classic. Think of the scene near the end of the movie when the Delta fraternity members are being kicked out of school where Bluto says, “Great… 7 years of college down the drain. Over?!? Did you say it’s over?!?!  Nothing is over until we decide it is. Was it over when the Germans bombed Pearl Harbor?”

Now, while Bluto was just a little off in his recall of history, he DOES give us an excellent reminder that there are times when we need to simply ask our prospect, “Hey, is it over? Are we done here?”

Perhaps they’ve promised you some information and you still don’t have it. Perhaps they’ve promised to set up a meeting but it still hasn’t been set. Or maybe they’ve promised to make a decision and now we’re two weeks past that deadline. Do yourself a favor. Sell like Bluto. Muster the courage to ask the Animal House questions, “Is it over? Are we done here?”

Find out, and if you are done, move on and control the selling cycle.

So, what is your Tale of the Fail?  Or your Tale of the Sale? We would love to hear your experiences. Share your stories in the comments below!

Additional Resources to AVOID the Fail

Is it a Trick or a Treat?

Some Will. Some Won't. So What? NEXT!

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Read more by Mark Trinkle on his blog, Sales Force One

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Your "Sales Fail Tale" Can Lead To Sales Success

  
  
  
  
  

The Tale of the Fail - I have to give credit to Ron S. for this phrase. Ron was a senior sales management executive for one of our clients. It was his responsibility to make sure that his sales people were always improving and it was his belief that sales people improved by reviewing their experiences and the experiences of others. So, when he conducted post-call debriefs with his sales people, he wanted to hear about 2 things - the Tale of the Sale AND the Tale of the Fail.

Tale of the Fail

As professionals, we are eager to talk about our success. However, it is a lot tougher to talk about our failures. But true growth occurs when we are willing to look at our mistakes and learn from them. As I analyze my own personal sales fails from over the past 12 months, I feel like they each have their own story. But if I think about my entire history of sales fails, I can see that they normally boil down to these 3 most common errors.

  1. Not Getting to The Right Person – I was talking to a PPO provider here in Cincinnati. I had met with my point of contact, met with his management team, and we had an agreement that we would move forward starting in March. March came and went.  And so did April, May and June. Finally, I got a return phone call and discovered that the senior partner in the firm said no to the project. I DIDN’T get in front of the person.

  2. Not Getting Budget – A few years ago, I was engaged in a discussion with a benefits group from Louisville. I had worked with this group before and had a VERY good relationship with the influencer/decision-maker. I asked about budget and got a budget to work with. But, I failed to double check to make sure he was willing to spend that kind of money. At time of presentation – you guessed it – the objection was, “I just can’t spend that kind of money right now.”

  3. Being Desperate – As a sales person, I’ve been there before and I’m sure someday I will be there again. You know that, when your pipeline is low, you have a tendency to propose solutions to people that just don’t qualify. And, normally, they don’t qualify because they don’t have a compelling reason to take action or to make a change. Such was the case with my group in New York City. The initial meeting was a good one, but I failed to ask the question, “Are these problems that you are talking about and associated costs compelling enough to take actions?” I DIDN’T ask the questions, I still made a proposal… I didn’t get the business.

I promise you, it is not easy to admit my Tales of the Fails to you. But, this is one of the most important keys to becoming more successful. You have to be gutsy enough to say that you screwed up. Then find out what you need to do differently and learn from your mistakes.

One more thing - Make sure that you work on the right end of the problem. If you’re failing to execute, you need to do a quick self-assessment as to why the problem is happening.  In my case, it isn’t a need for approval. And it’s not a money issue nor a lack of a selling system. The issue is that I did not follow an effective pre-call process. I should have talked with one of my other in-house experts. Bottom line is I was not as prepared as well as I needed to be. The result – a failure to sell. And that is MY Tale of the Fail.

So, what is your Tale of the Fail?  Or your Tale of the Sale? We would love to hear your experiences. Share your stories in the comments below!

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Additional Resources to AVOID the Fail

Pre-Call Planning Process

Post-Call Debrief Process

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Tennis & Selling - What Do Your Top-Ranked Players Need?

  
  
  
  
  

Early evening on Mondays, I play tennis with some guys who I also play league tennis with.  I started playing with this group 3 years ago.  At one of our matches recently, I was in the men’s locker room getting ready when a player from the other team came into the room. We started chatting.  I don’t remember much of our conversation except for the parting comments - “Good luck, have fun, and let’s not forget that it’s old man tennis.”

Really, we’re not that old, but I'd have to say that most of us have more days behind us than we have in front of us.

Last night, we played indoors because of the threat of rain.  And the threat turned into reality.  So, about 30 minutes into our doubles play, some other, younger/more athletic players entered a play area one court away from us.  From the very first forehand shot, you KNEW these guys were really, really, REALLY good.  It didn't take us long to realize that they were players in town for the Western Southern Open Tournament being held at the Linder Family Tennis Center.

tennis racquet and balls

We didn’t recognize the players as any of the well-known top players.  But, it didn’t matter. They were fun to watch and, to some extent, distracting because of their high level of skill and the loud noises they made when they struck the ball.  Their shots sounded like rifle shots, ours more like BBs. 

Sometimes, a couple of guys on our team take an occasional lesson. But, the players on the other court - two of the top players in the world – THEY had full-time coaches.  As they all practiced, it appeared that there were two pro players, 2 coaches and one other participant whose role was difficult to identify.  Did you get that?  Ranked tennis players have coaches.

And their coaches coached. They did NOT make suggestions; they didn’t politely say, “You might want to try…” They told these players exactly what they needed to do. At one point, one of the coaches began demonstrating exactly what he wanted done. Both coaches carried racquets, by the way. And so, armed with his racquet, the coach instructed the player across the net to feed a ball to his backhand and the ground strokes began in rapid fire like an automatic rifle.  As the coach was playing, he yelled instructions to his player to do this, do that, like this, like that, and when he was finished, he pointed to the player and indicated that the player should now do what he had just demonstrated.

It was fascinating to observe and it inspired this post today.

Your people need coaching.  No matter their experience level, no matter how successful they are, no matter what the “sale” is.  In order to get the most out of your talent investment, you MUST coach them. 

Here are the 5 keys you need to coach your team. You MUST:

1) Gain insight to what they are doing.  You do this by observing them when they are in the sales arena and when they practice.  You look at the data and gain insight from ALL data points. 
2) Provide feedback based on your observations and insights.
3) Demonstrate what you need for them to be doing to get better outcomes.
4) Role play to make sure they get it right.  Role play means each of you take on the roles and perform what is expected in the sales call.  NOTE:  The most common error in role playing is allowing the sales person to say, “I would do this, do that.  I’ll probably ask this question and will tell them that…”  NO! MAKE THEM DO WHAT THEY SAY THEY ARE GOING TO DO!
5) Develop a plan. Set action items and a time for follow-up to make sure that the sales person is executing what you coached them to do.

Coaching performers at any level of success is critical.  To be truly effective, you must have a bias towards coaching – in other words, you must have an intrinsic motivation to help others succeed.  You must have the right skills - (see links below).  And… this is very important… you must be spending at least 25% of your time coaching your people to improve their skills and change behaviors.

Additional resources:

Coaching Skills –  What does it take to Coach for Success?

5 Attributes of Successful Sales Teams

Assess Your Sales Group – Can they grow? What will it take? How long would it take?

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Sorrow and Joy – Life and Selling

  
  
  
  
  

This morning, I was sitting at our kitchen table reading some headlines to my son, Anthony, as he waited for the transportation van to take him to the Goodwill CARE program that he participates in every Monday, Wednesday and Friday.  I said goodbye to him as he left for the day… and then continued to browse through Sunday’s Cincinnati Enquirer.

Louisville Slugger

I forget who the comedian was, but I remember the line, “I read the obituaries every day.  If my name isn’t in there, it’s a good day.”  Sounds like something the late Rodney Dangerfield would have said.  I’m flipping through the paper, come to the obituaries and I instantly recognize a face, a young face.  Joe Rippe, Jr. passed away on July 30th after his long battle with brain cancer.  It startled me, saddened me and frightened me.

You don’t expect to see a picture of someone you know in the obits.  Joe and I knew each other a long time ago, and though I hadn’t seen Joe in years, I considered him a friend.  It’s startling to read that he is no longer alive.  I am saddened for his family.  Loss is never easy no matter how you try and paint the picture of “now he’s in a better place.”  Yes, Joe is in heaven.  That has to be better than battling cancer. That doesn’t mean he won’t be missed and that there won’t be sorrow this year and every year around special dates and holidays.

It definitely frightened me.  I’ll be 60 in December.  (Now, THAT is out of the bag, let’s move on – save all your smart comments for later... ha-ha)  My very good friend, David O’Dell died of brain cancer when he was only 40.  Another great friend and business client, Jay Irwin, died of a heart attack between the 9th and 10th hole of a golf course when he was only 55.  I admit this isn’t a LONG list, but it’s a list.  I’ve had polyps removed, had radioactive seed implants for prostate cancer and, two years ago, had an eye biopsy to check for ocular cancer.  It’s frightening to think about all the things that can take us from this world.

In the same paper, in the sports section of USA Today, there was an article about Paul O’Neil - formally of the Reds and the NY Yankees.  In a ceremony on Saturday, they placed a plaque with his likeness in Monument Park behind center field of Yankee Stadium. He will be there with other greats like Ruth, Demaggio, Gherig, and someday, Mariano Rivera.  This honor must have given him and his family great joy.

I met Paul 14 years ago when we were sharing a small gym coaching elementary school basketball.  I was coaching my daughter’s team and I assume he was coaching his son’s.   My son, Anthony, was about 15 months post-cardiac arrest and anoxic brain injury.  Before his health ‘accident’, he loved sports.  He thought Paul O’Neil was great!  I approach Paul one evening at practice, I told him about my son’s condition and inquired if there was anything he could sign that I could give to him.  He said he had the perfect thing and he would bring it next week to practice.

I missed the follow week’s practice due to illness.  I returned the following week.  As we were beginning practice, Paul walked into gym, saw me and came right over.  He said, “I brought something for your son last week but you weren’t here. I have it at home I’ll be right back.”  I didn’t even have time to tell him it could wait till next week, when he was out the door. 

15 to 20 minutes later, he came in with a signed baseball bat.  I brought it home to Anthony, told him the story, and he smiled.  He hadn’t regained his ability to talk yet, so he just smiled.  Not just any old smile, but a great big smile of real joy.  He was grateful that I had thought of him and that Paul O’Neil thought enough about him to provide him with this bat.

Reading this article I felt joy for Paul.   Not for what he did on the field or in the clubhouse, although I’m happy for his accomplishments, success and this recognition.  But, reading the article brought back a memory of joy for what he did for a family he didn’t even know.  I still see Paul drive through the neighborhood.  When I do, I wave and he waves back politely though I’m sure he has no idea who I am. And that is okay.

This is a sales management blog… so you must be wondering, “What is the connection between Joe Rippe’s passing, a baseball bat from Paul O’Neil and selling?”

Selling and managing sales people is similar to these events in that they can startle, frighten, sadden and bring joy all in a matter of minutes.  The key here is that the world doesn’t stop and wait for you to recover from any of these events.  The world just turned a couple of more clicks as you read this today.  The world will keep on turning as you deal with something that startles you, saddens you, frightens you or brings you joy.

Take them all in stride, keep an even pace.  Don’t get too frightened, too sad or too joyous.  Life is life, selling is selling.  When it is all said and done, you will not be remembered for the sales you made or the ones that got away.  You won’t be remembered for the failed sales people or the successful ones.  You will be remembered for the impact you had on people’s lives.  You’ll be remembered for the time you took, the caring you had, and the effort you put into doing your best.

You get the chance every day to influence.  How you do that will eventually show up in the papers.

 

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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Check Your Selling Gauges

  
  
  
  
  

Back a few years ago, when I was teaching my daughter how to drive, I tried to teach her good driving habits. One critical habit that I tried to help her recognize was to read the gauges, or what they call in aviation, complete a radial scan.

I explained to her that, prior to taking off in a car, you’ve got to make sure that there isn’t a light on telling you that your air pressure is low or that there’s an engine problem. There are several critical things that are often overlooked, but probably the most common mistake people make is failing to check the gas gauge.  They go out on the road and then when they’re 10 miles from the closest gas station, the computer tells them that they’re low on fuel. Not a good position to be in.

gauge

How does this relate to selling? Well, let’s assume for a second that you know how to uncover what we describe as severe mental anguish – you know, motivation to take action, or what some people call pain. Let’s also assume for a moment that you are really good at this part. But, for some reason, when you end your presentation, you’re still getting think-it-overs.

Often the think-it-over is a result of budget – budget for time, budget for money, and budget for resources needed to fix the problem that you uncovered in the initial interview. So, what happened?

What happened is that you have not developed the habit of checking your gauges and completing the radial scan. You’ve not developed the habit of making sure that they have enough “fuel”; you haven’t determined if the resources needed to fix the problem actually exist. You either assume that they’re there – always a problem to assume – or you’ve been taught that checking for budget isn’t that important because they are already spending money on your product and your job is just to get them to spend it with you.

This is a huge problem. Huge, because if you are doing your job well at uncovering problems, your solution may actually require additional resources – not just the same or less.  This is also a huge problem because, if you are in the habit of selling based on saving the client money, then every year you’re going to have to work twice as hard to find savings in order to keep that business.

So, the solution?

Develop the habit of scanning the gauges. The resource gauges in selling are time, money and resources. Resources could be people, technology or facilities. If you don’t check these gauges, I can almost guarantee you that, when you close for the sale, you’ll get a message that sounds like your car computer: NEED TO LOOK AT THE NUMBERS.  CHECK FUEL. FUEL IS LOW. In other words, your client may not have the resources to solve their problem. You’ve got to “check the gauges” and make sure that they do.

Have a perfect day.

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3 Critical Rules of Prospecting

  
  
  
  
  

Today, let’s talk about effective prospecting. At Anthony Cole Training, we have a program called The Rules and Gottas of Prospecting.  I must honestly tell you that there is a fine line between a rule and a gotta and it gets a little fuzzy sometimes. But, that’s a whole other discussion.

Hating the phone

Today, I want to talk with you about 3 of the 5 rules that we cover in that session.  

1) You don’t have to LIKE prospecting; you just have to do it. – I learned this rule from David Sandler. It comes into play every day when you go to your office and there on the desk is the 800lb gorilla – your telephone. And very rarely in my career as a trainer have I found people that just LOVE to prospect. But, like I said, you don’t have to love it, you don’t have to hate it, you just have to do it.

2) If you learn to like prospecting, you WILL do more of it. – Now, I know that I just stated in Rule #1 that you don’t have to love it or hate it, but what I have also experienced is that, if you learn to like something, you will have a tendency to repeat that something over and over again. Anything else that you do come to mind that fits into that category? Well, the same thing happens with prospecting. And the best way to learn to like something is to have fun. This isn’t life or death, so go out and have a blast with it.

3) Don’t look, act or sound like a sales person. Here’s a test. If you were calling you, would you recognize your call as a call from a sales person? If the answer to that is “yes”, then guess what? You sound like one and you probably would hang up on yourself. So, don’t look or act like a sales person.

If you would like to find out about the other 2 rules, then call our office at 513-791-3458 and we will be glad to help you. Thanks for joining us… now, have a perfect day. 

Additional Resources

Pre-Call Planning Process

Post-Call Debrief Process

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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How To Increase Your Sales By 67%

  
  
  
  
  

As sales people, we are always looking for the same thing – increased revenue. So, here’s a question for you: How do you get a 10% difference to equal a 67% return on investment?

Let’s start with the easy answer – you must put in 10% more effort. That does not mean that I am accusing you of not working hard or not exerting great effort. However, by observing many over the years, I have seen sales people who in reality have already “retired” and just haven’t told anyone. At least, not yet.

Increase ROI

Now, having thrown THOSE people under the bus, I will now address the REST of those sales people who DO work hard. The sales people who really DO want to improve and increase their revenue - the ones who hunger for success and eagerly want to know, “How DO you get that 67% increase?”

What I’m talking about today is putting 10% more effort in prospecting. That means increasing your efforts in asking for introductions, meeting with centers of influence, and turning association meetings into new suspects. It does NOT mean you have to cold-call more; so, go ahead and eliminate THAT objection from your thinking.

Now, with only a few minutes to work with, I will keep this very simple.

Actually, the steps for improving really ARE simple; they just take consistent and persistent application. You don’t have to invent a whole new way of doing things, you just need to improve on the things you are already doing by just 10%. Here is the list of things you need to improve:

  1. EFFORT: 10% more effort will result in 10 more appointments - even if you DON’T improve your skills.
  2. PHONE SKILLS: Improve your phone skills by 10% and convert just 10% more contacts to appointments.
  3. QUALIFYING SKILLS: Improve your qualifying skills by 10% and now you pick up 10% more opportunities.
  4. CONVERSION RATES – Even if you simply maintain your current conversion of opportunities to presentations and maintain your current closing ratio, you will increase your results simply because you’ve added more to your pipeline dramatically over 12 months.
  5. INCREASE AVERAGE SALE – Increase your revenue per sale by 10%. Instead of $10,000 deals, get $11,0000 deals. Now, don’t complain about price sensitivity. Now is the time to ask yourself: Are you a professional or a low cost provider?

Let me finish with a quick clarification about effort because I have heard the protests before. I want to address two things:

1)    GETTING NAMES: Once again, I’m not talking about cold-calling. I don’t care how you get the names. You still have to pick up the phone and call them. Just increase your effort to get names.

2)    “I DON’T HAVE TIME” MYTH: I want to eliminate the “I don’t have time” myth. We all know that if you attempt to call ten people a day, you will not talk to 8 of them. So… the question becomes, “How long does it take you to NOT talk to 8 people?” And the answer is…?

I guarantee you that if you increase your effort, improve your skills, and increase your average size deal, you WILL end up with a significant multiple of 10% improvement.

If you want to discuss this or any other questions you have about selling, Take a moment and leave a comment. Or, better yet, call us - 877.635.5371.

In the meantime, here are some additional resources:

−     Developing Your Success Formula Worksheet

−     Improve prospecting by phone - The 8-Step Process Worksheet

−     The Best Prospecting Book Ever Written

Did you like today’s post? If so, you’ll love our weekly audio Sales Brew and monthly newsletter! Sign up HERE and receive Tony Cole’s eBook, Why is Selling So #%&@ Hard?, as our thanks to you!

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