In this article, we discuss the 3 rules every successful salesperson must follow in order to eliminate stalls and objections during the sales process. These rules create the structure needed to consistently have powerful sales conversations.
The Difference Between Typical and Powerful Sales Conversations
There is an important distinction between having a powerful sales conversation and a typical sales discussion, and it starts with a position of trust. If your salespeople have done the due diligence of researching the prospect or client and understanding what their industry and company challenges may be, then they have a better chance of having a powerful sales conversation.
But the prospect must be coming from a position of trust and hopefully some curiosity about what your salesperson can do for them. These conversations require thoughtful preparation, personalization, and a structured approach that guides the discussion from understanding problems to presenting value and ultimately closing the sale.
The Two Taboo Topics That Block Powerful Sales Conversations
In our work helping clients develop their sales talent, we know there are two topics consistently avoided, and both are to the detriment of the salesperson. Those two taboo topics are:
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Discussing the incumbent
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Uncovering the budget
There is an age-old debate about which came first, the chicken or the egg. While that debate may never be solved, there is one “which comes first” situation that shouldn’t be up for debate, and that is whether you should show the solution first or know the budget first.
Our definition of budget is broader than just the monetary investment. It includes three categories commonly known as TMR: Time, Money, and Resources. What is the prospect willing to commit in the context of time, money, and resources to make their problem go away or achieve their goals? Stronger sales professionals don’t shy away from this discussion. They are successful because they follow these rules.
Rule #1: Have the Conversation
The 800-pound budget gorilla is in the room, so talk about it. Don’t make it part of your opening conversation, but don’t ignore it either. If the need is big enough and your solution fixes it, most of the time they will find the money.
Rule #2: Provide Context
Regardless of the investment your prospect needs to make to fix their problem, it needs to be framed in the context of their pain and your ability to eliminate it. If the pain is minimal, then your solution won’t seem that meaningful.
We have had prospects tell us their problem is a “two-comma problem,” meaning their cost of turnover was over one million dollars. That is context. Skillful salespeople who know how to have powerful sales conversations understand their prospect’s cost and level of personal pain before proceeding.
Rule #3: Don’t Show Your Solution Until You Know the Budget
It’s really that simple. If you have ever provided a solution to a prospect only to hear them say, “That’s more than we intended to spend,” then you have an issue discussing the budget.
Does it make sense to know their appetite for change, including budget, before you provide your solution? Here is where strong sales professionals stand apart. If the prospect doesn’t want to discuss budget, it is usually for one of two reasons. They haven’t uncovered enough pain, or the prospect simply wants to use them as a pencil sharpener for the competition. Your salespeople don’t get paid to be pencil sharpeners, so don’t let them become a means for prospects to get a better price from their current provider.
Salespeople do not need to be afraid of the budget or incumbent conversation. They must initiate and welcome these discussions because they are the basis of powerful sales conversations. In our history of working with companies, once they instill this with their people, relationships deepen and their salespeople move one step closer to being in an advisory position.
FAQ: Powerful Sales Conversations
Why do powerful sales conversations matter?
They help salespeople move beyond surface-level discussions and uncover the real issues driving a prospect’s need for change. When conversations are structured and intentional, it becomes easier to eliminate stalls and objections.
How do I know if my team is actually having powerful sales conversations?
If your salespeople consistently uncover pain, explore the prospect’s investment capacity, and address the incumbent early, they’re on the right track. If they avoid those topics, they are likely stuck in typical sales discussions.
Why do salespeople avoid talking about the budget?
It usually comes down to discomfort or fear of losing the opportunity. But strong sales professionals know that avoiding the budget leads to mismatched expectations and stalled deals.
When should the budget conversation happen?
Not at the very beginning, but well before presenting a solution. The prospect’s level of pain and commitment should guide the timing.
Is discussing the incumbent really necessary?
Yes. Without understanding who the prospect currently works with and why, the salesperson can’t position themselves effectively or eliminate the risk of becoming a “pencil sharpener.”
Can powerful sales conversations work in any industry?
Yes. The principles apply to any sales role where trust, preparation, and uncovering the truth behind a prospect’s challenges matter.
What if a prospect refuses to discuss budget?
It typically means one of two things. Either the salesperson hasn’t uncovered enough pain yet, or the prospect is gathering prices to negotiate with their current provider. Both situations can be handled with stronger process and questioning.
