At some point that title won’t make me think of the great Jack Nicholson and his role as Colonel Nathan Jessup in the 1992 movie “A Few Good Men” … but it is safe to say that point in time is a long way off for me. It is one of my all time favorite movies.  For now, that famous line from Colonel Jessup has me thinking about how selling has changed so dramatically even within the last few years.

So, if you can handle the truth, here is the truth:  selling has changed…but salespeople have not.

There are two significant changes that have swept over the sales landscape:

1. The buyer is initiating the sales process…what HubSpot refers to as the buyer’s journey.
2. The buyer is further along in their thinking than ever before.

The first change brings to mind the 2011 Google eBook titled “ZMOT”.  ZMOT is an acronym standing for the Zero Moment of Truth and is defined as the exact moment in the sales cycle that is between the stimulus (how the prospect became aware of a product) and the first moment of truth (a P&G term referring to the decision to make a purchase).  In short, ZMOT refers to the point in time where the buyer is researching a product or service offering and the seller is completely unaware of the buyer’s actions.

Here is a quote from the Google book:

“If you’re available at the Zero Moment of Truth, your customers will find you at the very moment they’re thinking about buying, and also when they’re thinking about thinking about buying.” (ZMOT, 2011)

So, it all comes down to three simple questions:

1. Is your company winning or losing at the Zero Moment of Truth?
2. How do you know that?
3. What are you going to do about it?

It is inarguable that more and more buyers are finding and researching options online before they ever talk to a salesperson.  Some estimates have YouTube doing 3,000,000,000 searches each month and uploading 100 hours of video every 60 seconds.  And if they can’t find you…when they are looking for you…even if you don’t know they are looking are for you…. you are losing the Zero Moment of Truth.

As Colonel Jessup would ask “We live in a world full of prospects…who’s going to call them?  You?  They may have already passed their Zero Moment of Truth."

A guest post by Mark Trinkle, President & Chief Sales Officer 

Should your days or evenings include any down time, here is a great book recommendation for you.  

I have thoroughly enjoyed reading “Go-Givers Sell More” by Bob Burg and John David Mann.  I just don’t think I have ever read a book that is more consistent with the approach to selling that we both take and advocate to our clients, particularly along the lines of not sounding like a salesperson.

Listen to this quote from the book on the supreme importance of creating value:

“There is something quite utilitarian about the Law of Value.  Its pragmatic beauty is that it places the principal determinant of your success squarely in your own hands, rather than letting it be a factor of your circumstances.  While you cannot control what others do, you can control what you do.  If your goal is to make the sale, then you are dependent on the buying decisions of others.  But, if your goal is to create value for others, you are dependent on nobody but yourself.”

I also love the section of the book that teaches that your compensation as a salesperson is not a reflection of your goodness, worthiness, merit or industriousness: instead, it is an echo of impact. In fact, revenue (or, for our purposes, new business) is the echo of providing value in your conversations with prospects.

So, how about you?  Do you worry about selling something?  Maybe it would be helpful to simply worry about whether or not your prospect conversations are providing value.  As the authors point out, that is up to no one but you.

So, give the book a try. Thanks for reading…now go sell like a champion today.

Summary: When your goal is to provide value, your success as a salesperson is in your own hands. The impact you make on others determines your compensation. So, worry less about selling and focus more on providing value.

A guest post by Mark Trinkle, President, Anthony Cole Training Group

An audible is a change in the offensive play called by the quarterback at the line of scrimmage.  Today, I thought of that in Chicago as my Uber driver made several deviations from her GPS directions in transporting me from Midway Airport into downtown.

As I rode along with the windows down on a beautiful and sunny day in the Windy City, my thoughts turned from sightseeing to salespeople…specifically, the need for salespeople to make changes on the fly, whether that be during the initial phone call, the first meeting or even at the time they present their solutions.

Anyone and everyone who has had any exposure to Anthony Cole Training Group knows we are completely sold on the importance of process.  We have table-pounding conviction (a tip of the hat to my good friend, Mike Iverson in Atlanta) around how important it is for a business driven around and by sales to have certain key processes in place in term of their sales infrastructure.  And, of course, we believe that sales training creates the most return on a client’s investment when the salespeople and sales managers are following a sales process where opportunities are moving through the funnel in a stage-based and milestone-centric manner.  We believe that firms who don’t have a consistent sales process (everyone following the same steps and using the same terms to describe stages in the sales process) but who implement such a process can often see a 15% to 20% increase in new business sales.

But, here is something worth remembering – life is complicated.  Ferris Bueller (can’t come to Chicago and not think of him) told us to slow down or we might miss something.  And the same is true with selling.  Sometimes you just need to slow down and do something unconventional.  Sometimes you need to do something that is even contrary to what your training has taught you to do.  Sometimes you just need to call an audible.

Let’s be clear – usually your training is going to be correct.  But, sometimes, you will need to remember that selling is both science and art…and the art part means you might need to listen to your heart and occasionally let that heart override your mind.  Of course, the best in the business know when to listen to their head and when to listen to their heart.  And if they get it wrong every so often, so what?  They get back up and keep going.

So, listen to your heart.  Sometimes you will need to call an audible.  Like now…forget the salad; there is a deep-dish pizza out there calling my name.

A guest post by Mark Trinkle, Chief Sales Officer, Anthony Cole Training Group

Hello, darkness, my old friend.

I’ve come to talk with you again.

Because a vision, softly creeping,

Left its seeds while I was sleeping.

And the vision, that was planted in my brain,

Still remains…

Within the sound of silence.

So, that is the answer, courtesy of Simon & Garfunkel…And the question is this: “What song, released by a duo over 50 years ago, can help salespeople today?”

Yes, the unmistakable sound of silence. Wait a minute…does silence make a sound?  If you are a professional salesperson, you would say it absolutely does.  Susan Scott, the author of the wonderful book, “Fierce Conversations”, offers up some great advice when she suggests making your conversations more impact-ful by allow the silence to do the heavy lifting.

I think what Susan could have in mind are the hundreds of thousands of salespeople who treat silence like it is the Zika virus…they instantly run away from it.  But, what if silence was good within the context of having a powerful conversation?  What if silence led you a deeper level in a conversation?

Most salespeople are afraid of silence because they perceive it to be a) awkward or b) a sign that the prospect has checked out on them.  But, remember that you can speak much faster than people can listen…so sometimes they just need to be given time to allow their internal processor to catch up.

Here’s one more thing I have observed with salespeople.  They ask a great question….a killer question… the prospect goes radio silent…and then our salesperson ruins the moment by collapsing like a poorly dug prison tunnel.

Let the silence do the heavy lifting. I know it will be a strange feeling at first, but sometimes strange is actually a good thing.  Give your prospect some space to process the questions you ask them.

Thanks for listening. Now, go do some heavy lifting…actually, let the silence do the heavy lifting for you…and sell like a champion today.