ACTG Sales Management Blog

Sales & Sales Management Expertise Blog  

Tony Cole

Recent Posts

The Two Truths and a Lie of Prospecting

Posted by Tony Cole on Fri, Jan 11, 2019

Prospecting for salespeople is often a struggle due to varying factors including their ability to stay committed to the process and overcome rejection.

In this article, we cover the dreaded,  but mandatory, task of sourcing and creating new sales opportunities.

deceive-1299043_1280Salespeople have to prospect – that’s the truth. Salespeople can find their prospects through a variety of different avenues, including; introductions, direct mail, internet offers, networking, internal referrals from business partners, cold calling, campaigns, association memberships, and business networking groups. 

What is also true is that, no matter how a sales person gets a name, the next step is to contact them. You can contact them by mail (email or snail mail) or by phone (the most common method). If you are going to have any chance to schedule time to talk with them about their current situation to determine if they are a prospect for you, you must have contact. That’s the truth.

Prospecting is FUN! Now, that’s a lie. Prospecting isn’t fun. It’s not intended to be fun. Anyone that says it’s fun is lying. If you are a manager, don’t tell your people to “just pick up the phone and have fun with it”. They will know you don’t know what you are talking about.

They’ve had fun before: Water skiing, swimming, hiking, going to a play or the opera, having a picnic, watching a ballgame, getting a promotion, a raise, or recognition for a job well done. All FUN! However, facing rejection, not talking to anyone, having people curse or hang up on you, having people who schedule appointments and then cancel or don’t show up?  ZERO FUN.

If prospecting isn’t fun, then what is it? Back in the day when I was still trying to figure out how to be successful in selling, my coach told me this:  “You don’t have to like it; you just have to do it!” And that is prospecting.  It’s called work and not play for a reason. It is work. You have to put a lot of preparation, emotion, intellect and skill into being successful at prospecting. David Kurlan from Objective Management Group has found that the single biggest contributor to sales success is the ability to be rejection-proof. Even with all the skill, techniques, scripts and preparation, if you cannot handle the rejection and emotional roller coaster of prospecting, then you will struggle, be inconsistent and fail more than you succeed.

The bottom line is that this isn’t about making it fun. It’s about getting the job done so you have solid appointments that turn into solid opportunities that turn into closed business. THAT’S where the fun is!

Topics: salespeople, Prospecting, commitment, overcoming rejection, sales management, introductions, networking, Cold Calling

Go for the "No" Early in the Sales Process

Posted by Tony Cole on Thu, Dec 20, 2018

cup-of-coffee-1280537_1280

One of the keys for more effective selling is going for the ‘no’ early in the sales process. I learned this concept years ago especially when I was vulnerable to ‘think it overs’ (TIO). I would get ‘think it overs’ at several stages in the sales process and maybe you get them as well:

  • On the initial phone call when you’re trying to get an appointment – “Let me think it over, give me a call next week.”
  • At the end of your initial meeting – “This sounds really good and something I should consider. Let me think it over and I’ll get back to you in the next couple of days.”
  • When you finish your presentation and you ask for the sale. “You made a very compelling presentation and we are impressed with your depth of knowledge and your very creative solutions to our problems. Let us meet as a group and go over this one more time and crunch some numbers.  Let’s plan on talking next week.”

Sound familiar?

Of course it does and these ‘think it overs’ are what is keeping you from being more effective in your sales process. That’s nice to know or consider but the question becomes, “What do I do about it?” (click here to listen to a 3-minute audio clip on eliminating TIO)

As I learned early on is to get ‘no’ as soon as you can. What is important to understand about getting ‘think it overs’ is the mindset of your potential buyer. Your potential buyer will tell you that they need to think it over because:

  • They really don’t intend on making any changes but you impressed them with some information that they want to take to their current provider and see if they can do what you can do.
  • They have a need for approval and instead of telling you they are not interested they want to let you down easy. Telling you they want to think it over gives you hope and get’s them off of the hook until the next time you talk.

To fix the problem, eliminate ‘think it over’ as an option. Let your prospect know that when you finish the next meeting, next conversation, the final presentation, they will have everything they need to make a decision. You can tell them that you will be prepared to answer all of their questions and when you are finished, they will be in a position to make a decision- yes or no. Then simply ask what objections they have to that process.

This one key will help you close more business, more quickly at higher margins.

For more tips on how to uncover a prospects real reason for wanting to ‘TIO’ watch our Sales Guy Unplugged video on the “Question Behind the Question”.

Topics: effective sales process, Sales Process, effective selling, think it overs

Sell Better, Sell Faster, Sell Smarter

Posted by Tony Cole on Tue, Dec 18, 2018

 tie-690084_1280

When a company first starts out, there probably isn’t much of a sales process, or team, in place. The one or two advisors target prospects, introduce them to the company, and close deals according to their own preferred methods.

Of course, as the business grows, sales leaders must implement a repeatable, scalable process to turn a trickle of income to a steady, predictable stream. With all salespeople using the same systems and playbooks and adhering to the same process, the sales organization (hopefully) becomes a well-oiled machine instead of a Frankenstein-esque contraption stuck together with duct tape.

What’s the secret to accelerating sales growth? While people and process usually precede systems, sales is somewhat of an exception. The right Customer Relationship Management system (CRM) can help empower people and define process.

The right CRM system can accelerate your business’ growth, bring in profitable, happy clients, and enable your sales team to sell better and faster.

Sales today is a far cry from what it was just 20 years ago. The advent of search and social media means sales requires research and careful customization as well as knocking on doors and building relationships.

But different doesn’t always mean better. Even though changing times necessitate new approaches, some salespeople merely transfer their old methods to modern channels and sometimes they are still effective because of their relationships and network.

As with the introduction of technology into the workplace, change is coming if it hasn’t already- and change is hard. But the right CRM system can not only enable salespeople to update their practices, it can also give them a competitive edge in the market.

Read more of The Definitive Guide to Selling Better and Faster by clicking on the button below.

 The Definitive Guide to Selling Better & Faster

 

Topics: sell faster, CRM, sales acceleration

How Do I Motivate My Salespeople?

Posted by Tony Cole on Thu, Dec 13, 2018

light-bulb-1246043_1280

Ineffective motivation of the sales team is not uncommon and it is the subject of one of the more frequent questions people ask me: “Tony, how do I keep my salespeople motivated?”  My first response is normally a question in return:  “Do you know what motivates your people?” 

The most common answer: “Well, uh, yeah, I think so.”  I cannot help myself when I ask, “Do you know or do you think you know?”  Their most common answer: “I think I know.”

With that in mind, how do you possibly motivate people when you just think you know what motivates them?

What we know about motivating salespeople is that it has changed over the years.  When we first started evaluating sales teams using the #1 Sales Evaluation Assessment – Objective Management Group Sales Evaluation and Impact Analysis – the findings told us that people were externally motivated.  Motivation was money and the things money can provide.  Today, however, we see a different set of results (Read this HBR article on motivating salespeople).

The current findings tell us that sales teams are highly motivated to succeed, but the source of motivation is internal rather than external.  They are motivated by a job well done. They want to be recognized for success and they are motivated by achieving their own personal standards for success and achievement.

I was 9 years old when I walked off the football field the very first time.  I had just finished practice and my dad was waiting on the sideline for me.  He asked me what I thought and I told him I loved it.  “Someday I’m going to go to college to play football.”  Dad asked me if I was sure and I said “yes.”  He then told me, “College football players are in great shape so, if you are going to play college football, you’ll have to be in great shape. Take off your helmet and shoulder pads and start running some laps.”  I followed his advice and I ran laps every night after practice to get in shape to play college football.  In February of 1973, I signed my letter of intent to go to the University of Connecticut to play for the team.

My dad – my manager – knew my goal and used that occasionally to keep me on track.  Occasionally, when I would fall off the training wagon, he would ask me if I still planned on playing college football.  I would always answer, “Sure!”  He would then say, “Well, I wasn’t sure. I haven’t seen you run or lift weights in a while.”  That’s all he needed to say.  Off I went.

When you know what motivates your people, you can then have the appropriate discussions to keep them on track and get them to operate at their highest level for your organization.

*Please feel free to share to your social channels below if you enjoyed our latest blog!*

Topics: sales motivation, effective sales coaching, Sales Leadership, sales leader

What Makes a Champion Salesperson?

Posted by Tony Cole on Tue, Dec 11, 2018

black-and-white-sport-fight-boxer

Welcome to our first audio blog here at ACTG!  In today's episode, we talk about and explain the traits of what makes a champion salesperson. 

Listen as our Chief Learning Officer Tony Cole digs in on some of these 10 traits including:

  • Their strong desire to be successful in selling
  • Their commitment to success in selling
  • Their coachability
  • And so much more!

Check out his takes below.

Traits of a Champion Salesperson

 

Topics: sales advice, sales characteristics, sales champion, coaching salespeople, sales activities for success, coachability

    Follow #ACTG

     

    About our Blog

    Founder and CLO Tony Cole has been working with financial firms for more than 25 years to help them close their sales opportunity gap.  He is a master at using science based data and finely honed coaching strategies to help build effective sales teams.  Don’t miss his weekly sales management blog insights.

     

    Subscribe Here

    Most Read

    Recent Blogs