Accountability in an organization is kind of like the old country song by Joe Diffie: Prop Me Up Beside the Jukebox (If I Die). In the song Joe sings the following:

Well I ain't afraid of dying, it's the thought of being dead

I wanna go on being me once my eulogy's been read

Don't spread my ashes out to sea, don't lay me down to rest

You can put my mind at ease if you fill my last request

Prop me up beside the jukebox if I die

Lord I wanna go to Heaven, but I don't wanna go tonight

Fill my boots up with sand, put a stiff drink in my hand

Prop me up beside the jukebox if I die

It’s the line: “Lord I wanna go to Heaven, but I don’t wanna go tonight” that most closely reflects the sentiment expressed in the title: Accountability – the 14 letter dirty word. Time and time again when we conduct a pre-training Sales Effectiveness and Improvement Analysis, the findings come back to us and the client highlighting the level of Responsibility and Accountability that either exists or is absent.

We are currently talking with a prospect, and one of the biggest problems they want to correct / solve is the lack of accountability. I’ve been here before and have had this discussion. What I inform every CEO and President is that, despite your desire to fix this problem, you will suffer collateral damage. They ask, ‘what do you mean’?

I tell them as soon as you attempt to change your culture and implement systems, processes and coaching to improve accountability and responsibility, you will have push back. It will come from two places:  

1.     Your most successful and or tenured people

2.     Your least successful most tenured people

When this happens what is your appetite for the pushback and perhaps people exiting the building of their own free will or because you recognize that they lack the willingness or ability to accept responsibility for their outcomes.

THUS the 14 letter dirty word.  Everyone wants it, but no one really wants to do what is required to make it happen!

Let’s look under the hood of Accountability Competencies for the organization findings in Figure 1.

Most organizations and sales managers think of accountability as ‘micro-managing’. As you can see from the graphic, there is a lot that a manager needs to bring to the table to be effective at Setting Standards and Accountability. As to micro-managing, Jim Collins has been quoted as saying “There is no such thing as 'micro-managing.' There is either managing or not managing”.

Here is the kicker, when you hire the right people, you shouldn’t have to manage them.  Again, a quote from Jim Collins. Get the right people and tell them during the interview process that:

1. You expect them to set high standards for themselves that far exceed what the company expects of them.
2.  You expect them to manage themselves to those standards.
3. The organization will be collecting data on sales effort and effectiveness to help them determine if they are on track to achieve those high standards.
4. Finally, they must allow, agree to coaching from the sales manager when the data indicates that they are either not going to hit their standards or are doing the activity, but the results aren’t there.

Failure to do this will lead to failure for every new hire you make.

Failure to do this with your current team will lead to continued outcomes that you get today.

I’ve discussed in earlier articles about the importance of coaching. What I can tell you with 100% certainty is this: Without executing the accountability step, your coaching will not be effective.

If this resonates with you and your company, and you’d like an hour of consult with one of our Sales Development Experts, reach out: Contact Us

Performance management IS all about setting higher standards for success, holding people accountable to the effort and execution to hitting those standards and changing the definition of ‘good’ in an organization.

Improve your sales management skills by implementing these 5 behaviors to help your sales team drive consistent results. 

1.   Hiring

Great sales managers that understand hiring salespeople requires a different process than hiring support or admin personnel. No other role in a company faces the same challenges and deals with the same performance pressures as the sales team. No one faces greater scrutiny and is on a shorter leash than salespeople. The hiring behaviors of great sales managers includes but is not limited to: 

• A great job attraction post
• Pre-hire, sales specific, evaluations
• Initial phone interview to discover how good the candidate is on the phone
• Conducts interviews like auditions

2.   Offer and On-boarding

When the manager finally selects the candidate based on the above steps, the final step in the hiring is to have an effective offer meeting that includes the following:

• They make sure the candidate is prepared to make a decision when the offer is made to avoid using the offer to get a better deal from the current employer
• They lay out all the expectations for sales activity, sales goals, sales meetings, use of CRM, and define being a good citizen and how they will be managed and coached
• They gain agreement on all the conditions of taking the role, and then to solidify the agreement they ask this question: “Are you sure”? To which the candidate will say yes. They then explain that it’s ‘going to be hard’ and then don’t say another word to let that statement sink in

The three behaviors are critical. The reason they are critical is that many candidates that become 'new hires' fail especially in the execution area of sales activity hitting goals, attending sales meetings, using your CRM and responding to your managing style and culture.

Failing to get agreement to performance in these areas will always, ALWAYS, cause you headaches down the road if you fail at the last behavior - gaining agreement.

3.   They manage

Great sales managers understand what Jim Collins means when he states: “There is no such thing as micro – managing. You are either managing or you are not managing.” Effective Sales Managed Environments must include managing behavior. The behavior goals must be introduced in the very beginning of their career, and then yearly at least 1 sales cycle before the end of the sales year. The following discussions must be take place:

• What sales results at attached to the words extraordinary, excellent, good, poor, and failing results?
• The conversation to lay out the success formula to arrive at the outcome the salesperson has committed to?
• Making sure they are committed to the activity by asking: Are you sure? And then stating: 'This is going to be hard".
• Finally you must discuss what happens when you see the data is telling you that your new hire is off track. Great managers get permission to coach salespeople when they are failing.

4.   They Coach

• 1-on-1 coaching sessions to improve skill and change behaviors
• Pre and post-call strategy sessions to improve the probability of success of each opportunity the sales person is calling on
• They meet quarterly to review activity numbers against actual results to discuss success, where they are headed and or why there is a discrepancy between the behavior numbers and the sales results

5.   They Verify

Not being fooled is the behavior driven by a SALES DNA factor called Healthy Skepticism. This doesn’t mean that they don’t believe what their salespeople are telling them or what they are reporting. They have a Ronald Reagan approach: Trust but verify. Great sales managers stay off the “They’re going to make it because they have a big deal that is about to close” bandwagon.

If you and your organization is must drive better sales performance, consider these 5 behaviors. If you would like to find out if your sales management team is capable of executing these behaviors and or how to execute these contact me at tony@anthonycoletraining or jeni@anthonycoletraining.com

There are five pillars that make up a strong Sales Managed Environment which in turn will help you build a consistent, championship-quality sales team.

The below information was published on June 28, 2016, the date the late GREAT Pat Summitt passed away.

The numbers are astounding: 1098 career victories (most ever by a male or female), 16 SEC titles, 22 Final Fours, 8 national championships, and 7 national Coach Of The Year awards.

An average of 16,565 fans per game in 1999. An Olympic gold medal as the coach of the 1984 U.S. team. A Naismith Hall of Famer (2000). A Medal Of Freedom Award in 2012. Author of three books. Yet as we honor Pat Summitt for what she accomplished in 38 years as the Tennessee Vol's women's coach, we remember what she did on and off the court.

20 years ago we developed our Sales Managed Environment program to help companies strengthen/develop the link between sales strategy and sales execution. That link is the role of sales management. You may not call it that in your organization but someone, somewhere in your company is responsible for the following:

• Recruiting: Hiring Better Salespeople
• Developing: Coaching for Success
• Setting Standards: Accountability and Responsibility
• Growing Sales: Implementing an Effective Sales System
• Leading: Motivation that Works

These are the five pillars for developing a strong, successful Sales Managed Environment.

Here are five quotes from the late Great Pat Summitt. Read them as a guide to help you build a consistent championship-quality sales growth team.

1. Setting Standards: “If you don’t admit a mistake and take responsibility for it,  you're bound to make it again.”
2. Developing: "A guy raised his hand and asked if I had any advice when it came to coaching women. I gave him a death-ray stare and said, 'Don't worry about coaching women, just go home and coach basketball'."
3. Growing (winning) Sales: Offense sells tickets, defense wins games, and rebounding wins championships."
4. Recruiting: "You can't always be (have) the most talented person in the room, but you can be (recruit) the most competitive."
5. Leading: "Everyone thinks we may curl up and die. I don't think it's going to happen, so put away your hankies."

My closing thought from Coach Summitt: 

“It's what you learn after you know it all that counts the most,"

What is it that you or your sales team could learn, should learn now that they know it all?

Today's topic: March Madness, the ongoing search for bracket and sales pipeline predictability. The March Madness tournament can be somewhat predictable, but upsets are expected. In the world of sales forecasting, you have the same problem! 

In part 1, I gave you a sample of how the ‘selling value’ discussions sounds.  Here it is again.

Prospect: Why should I do business with you or your bank / company?