ACTG Sales Management Blog

Sales & Sales Management Expertise Blog  

The Best Habits of Highly Successful Sales Managers

Posted by Jack Kasel on Mon, Dec 23, 2019

In this blog, we discuss the best habits of highly successful salespeople and sales managers.  Being an extraordinary sales manager is grueling and time-consuming. 

It requires attention to detail, the ability to have tough conversations with those who are not meeting their numbers, the desire and commitment to grow yourself and your salespeople, consistent activity and patience. 

group-of-person-sitting-indoors-3184306

The sales management activities that you perform today create the results that you achieve today.

What activities are you doing now that are creating your current unsatisfactory results?  It is up to us as sales leaders to set higher standards for sales behaviors and hold people accountable so that we get better results.

It is a given that successful sales management requires contributions on many levels:  skill, time, effort, effective execution, and systems and processes to support coaching, performance management and recruiting.

To help understand what makes a successful sales manager, it is helpful to review the Habits of Highly Successful Salespeople

I recently asked the participants of a workshop to identify and share those habits that they believed contributed to the success of their best salespeople.  Below are some of the common habits identified:

  • Develops great relationships
  • Networks regularly
  • Good time management skills
  • Gets to decision makers
  • Selective in prospecting
  • Provides exceptional customer-service

Then I asked them to talk about the flip side of the list – those habits that inhibited or hurt a salesperson’s ability to close more business.  Below are some of the habits they identified:

  • Sells on price
  • Inconsistent prospecting
  • Procrastinates
  • Presents to the wrong people
  • Sells to anyone that "fogs a mirror"
  • Poor prioritization skills 
  • Is too comfortable

How about you and your habits?  What are those habits that you can point to that you KNOW have a positive impact on your team’s sales behaviors and results?  Here are some that I observe and hear about:

  • Coaches in-the-moment to get a deal closed
  • Reports sales results
  • Makes joint calls
  • Sets goals
  • Conducts regular sales meetings
  • Reviews and reports pipeline

This is a good list and with some additions, it can become a great list when we identify the skills of a great Coach, one of the most critical roles of an effective sales leader.  To examine what else you might want to consider, take a look at the following list of elements necessary for successful coaching:

  • Debriefs sales calls effectively
  • Asks quality questions
  • Controls emotions
  • Allows salespeople to fail
  • Implements and manages the execution of a consistent sales process
  • Motivates when coaching based on individual/personal goals
  • Coaches to improve skill and change behavior
  • Gets sales people to follow through on commitments

It’s not enough to just have the skill.  In order for managers to be successful at having a sales team built for growth, the manager must be in the habit of using those skills.

Schedule a Meeting With Our Team

Being an extraordinary sales manager is grueling and time-consuming.  It requires attention to detail, the ability to have tough conversations with those who are not meeting their numbers, the desire and commitment to grow yourself and your salespeople, consistent activity and patience. 

Like the coach of a winning team or conductor of an extraordinary symphony, you have the ability to positively affect the success and the lives of your salespeople and company. 

 

Topics: sales management secrets, sales management success, Sales Management Training, prospect engagement, develop talent, buyer, sales differences, deal or no deal, extra mile, getting introductions, close the deal, sales challenges, creating new sales opportunities, practice schedules, selling tools, solution, professional sales training, corporate sales training, buyers journey, hire better people

The 9th (and Final) Sales Productivity Tool: Performance Recording

Posted by Tony Cole on Wed, Dec 18, 2019

In our 9th and final installment in the Sales Productivity Tools blog series, I dive into an essential item on the list: the Performance Recording tool.

In a smartphone filled world, it has never been easier to record a conversation than it is today, and the usage of audio recording can be used to improve skills in selling through roleplays, 1-on-1 coaching, and analysis. 

It is a vital tool that must be utilized in your organization!

photo-of-stadium-scenery-3026835

In my previous Sales Productivity Tools blog, I talked about the film room as an essential tool for improving skills on the football field.  As indicated, these film and audio tools should exist for sales managers and salespeople alike. 

In our world, audio recording is constantly being used to improve skills, check on compliance issues, and improve the quality of customer service.  Just think about the last time you called to check on a bank statement, a credit card charge or to make a change in a flight reservation. 

"This call will be on a recorded line." 

When that happens, what do you do?

  1. Do you hang up because you don’t want the conversation to be recorded?
  2. Stay on the phone because you don’t care if it’s recorded?
  3. When you do get a real person on the phone, ask that the conversation not be recorded?

If you are like most people, you stay on the phone and don’t give it a second thought.  When it comes to recording conversations in regards to the law, you should know the following information as is copied from Digital Media Law website:

"Federal law permits recording telephone calls and in-person conversations with the consent of at least one of the parties. See 18 U.S.C. 2511(2)(d). This is called a "one-party consent" law. Under a one-party consent law, you can record a phone call or conversation so long as you are a party to the conversation. Furthermore, if you are not a party to the conversation, a "one-party consent" law will allow you to record the conversation or phone call so long as your source consents and has full knowledge that the communication will be recorded."

Sign Up for our Sales Brew

I’m not suggesting that you start an immediate campaign to record conversations between your salespeople and every prospect or client, but I’m not discouraging you from doing that either. The bigger problem you will have isn’t with the Federal or the State government, but more likely with your internal legal and HR departments. 

So, assuming for a minute that recording live conversations is off the table, let’s talk about what is on the table, and what you should be doing to improve your skills and the skills of those on your team.

  1. You should take time to roleplay in every sales meeting.
  2. On occasion (once or twice a week), make sure that someone records the roleplay, and then play the recording back for discussion.
  3. Use scorecards to evaluate the objective and responses during the exercise. It's helpful to ask yourself, or your people, these questions after the roleplay is complete. 
    • Did they get the prospect involved in the conversation as soon as possible by introducing themselves and then stop talking?
    • Did they ask permission to tell the prospect why they were calling?
    • Did they look, act and sound like a typical sales person?
    • Would you have continued to listen?
    • Would you have scheduled an appointment?
    • Was there value proposition compelling enough to get you to ask questions?
    • Did they start "selling on the phone" (talk too much)?
    • Did they get invited out to visit or did they invite the prospect to visit?
    • On a scale of 1-10, how well did they handle objections or questions?
  4. Record your 1-on-1 coaching sessions (especially when you demonstrate what you expect your salespeople to do on an appointment or call). 
  5. Make audio and video recording part of any training program.
  6. Provide objective feedback to recordings sent to you by your sales team.
  7. Occasionally use video recording but silence the audio so that you can focus just on the body language of the participants.

Here is something to consider when starting the process- expect some push back and resistance.  You have to be numb to that.  These are salespeople that should be strong enough and confident enough to allow themselves to be recorded. If they don’t, then that tells you something about what you’ve recruited.  Next, give your people planned vs. canned scripts to follow so that you can measure one performance against another. 

Finally make sure you do these three things:

  1. Keep and archive the really good performances and use them for training new people and for conducting more effective sales meetings.
  2. Give your people several chances to record so that they can practice to get it right and submit the one they feel is their best effort.  This leads to the improvement of skill through self-practice and evaluation.
  3. Create a bit of a competition – Our Company Has Talent!  Kind of a round robin event where everyone starts the competition, they work within team structures, the teams nominate their best participant and those nominated compete against others.  The winner gets the prize, as well the team represented.

Yes this takes work, yes this will work, and yes we can help.  Here is your call to action. Call us (877-635-5371) or email our team to inquire about a 1-day workshop on any sales topic you can think of.  We will consult with you on the skills and behaviors that you want improved within your organization!

Email a member of our team below: 

Jeni@anthonycoletraining.com – COO & CMO

Tony@anthonycoletraining.com– Founder & Chief Learning Officer

Alex@anthonycoletraining.com – Recruitment Specialist & 1-on-1 Coaching Expert

OR, you can schedule a meeting here: 

Schedule a Meeting With Our Team

Topics: hire better sales people, Sales coach, Sales Coaching, increase sales, sales performance management, sales productivity tools, sales conversations, sales effectiveness training, professional sales training, consultative sales coaching, corporate sales training, sales training courses, social selling, online sales training, hire better people, train the trainer

Is Your Sales Growth Stuck in the Chimney with Kris Kringle?

Posted by Tony Cole on Wed, Dec 11, 2019

In this blog, we discuss the concepts behind real, tangible sales growth and ask the question, "Is Your Sales Growth Stuck in the Chimney with Kris Kringle?" 

Sales growth is dependent upon Closing More Business, More Quickly, at Higher Margins and we are here to show you how you can accomplish this within your organization!

man-in-santa-claus-costume-716658

This morning, my wife (and ACTG's President CEO Linda) and I were watching Morning Joe while talking business.  We were discussing our brand promise of:

"When you lie awake at night worrying about sales growth, we lie awake at night.” 

We compiled a list of questions that often haunt managers throughout the day and into the night when they should be preparing for a good night’s sleep:

As we’re talking, we see a news banner at the bottom of the screen about a man who was arrested for breaking and entering a home.  He was apprehended after the police entered the home and saw his feet dangling from the chimney.  As usual, I automatically started thinking about how that related to sales, sales management, performance management, coaching, pipeline, pre-call strategies, etc.

And, since it's that time of the year, it also made me think of this great scene in The Santa Clause: 

 

My first question, however, is this: 

  1. “Do you have sales opportunities that are important/critical for hitting your goals and growing sales that are stuck?”

My second, but maybe the most important question, is:

    2. “Is this particular opportunity a repeat offender?” 

 

QUESTIONS FOR EVALUATING OPPORTUNITIES

Now, there are 2 things to consider when attempting to answer that second question.

  1. Is that opportunity familiar to you and the salesperson who has entered the opportunity into your pipeline management system? (This isn’t the same as your CRM). If we’ve worked on this opportunity before and they – the opportunity – “got away on a technicality”, then this would be defined as a “repeat offender”:
    1. Not the decision maker
    2. Wasn’t able to undo the current relationship
    3. Decided to not make a change
    4. Couldn’t arrive at the price point
    5. Really didn’t have a solution that fit the features and benefits they were looking for
    6. The timing wasn’t right
  2. Are other opportunities stuck in the pipeline/chimney for the very same reasons as this one?  The salesperson failed to execute the qualifying steps in your sales process:
    1. No compelling reason to make a change identified
    2. Competition unknown
    3. Incumbent still part of the equation
    4. Budget for investing time, money resources is a mystery
    5. Decision making process has not been uncovered
    6. Timing or urgency of making a decision not clearly understood
    7. Agreement on next steps unclear
    8. Did not ask the question – Is this a “want to fix” or “have to fix” problem?

CMBMQHM AND WHAT YOU NEED FOR SALES GROWTH

Sales growth is dependent upon this – CMBMQHM.  My staff hates it when I make up acronyms like this.  When I put these in our learning decks, the people in my office want to know what the acronyms mean. 

Close More Business, More Quickly, at Higher Margins

So, what does it take to accomplish CMBMQHM?

  • You must have a milestone-centric sales system – something that can be quantified, measured and evaluated for progress towards the objective of “getting a decision”. (This is not the same as “getting the sale”.)
  • You have to have a process for building a success formula for each salesperson based on that sales system.
  • You have to have complete buy-in to the use of your pipeline management process. Here are the guidelines to get that buy-in. It needs to…
    • Be easy to use
    • Be effective
    • Be beneficial to the user
    • Provide you with business intelligence
    • Automatically generate and send reports to you so you don’t have to go find the information
  • You have to have a system of pre-call strategy sessions for EVERY opportunity that meets or exceeds the benchmark of your top 33%.
  • You have to have a post-call debriefing session for every opportunity you discuss in the pre-call session.
  • You have to conduct a CSI – “Crime Scene Investigation” – for every deal you don’t get.
  • Finally, you have to conduct 1-on-1 coaching sessions that are intentional.
    • They are based on the findings from your pre- and post-call meetings
    • They are based on what your data is telling you about the choke point(s) a particular salesperson is having or the most common choke point(s) for the group
    • The coaching needs to accomplish 1, if not 2, things:
      1. Change behavior
      2. Improve skill

Additional Resources:

Download the Success Formula Worksheet

Sign up for our Effective Selling System Online Demo 


 

Topics: Sales Training, hiring sales people, Sales Management Training, How to Increase Sales, Sales Coaching, increase sales, hiring better salespeople, how increase sales, grow sales, sales growth problems, will to sell, sales challenges, life lessons, creating new sales opportunities, practice schedules, selling tools, sales productivity tools, budget, solution, sales conversations, sales effectiveness training, banking sales training, professional sales training, consultative sales coaching, corporate sales training, sales force performance management, sales training courses, buyers journey, social selling, online sales training, politics, hire better people, insurance sales training, brand video, train the trainer

Using Old School Sales Tools in New Ways

Posted by Jack Kasel on Mon, Dec 09, 2019

In this blog post, we discuss the idea of using older (yet effective) techniques to find success in the chaos of today's selling landscape.  Let's face it; with the influx of social media, apps, and online distractions, it is actually harder to reach a prospect than ever before. 

However, we are here to help you stand out in the market and avoid sounding like every other salesperson.  It is important to strike a balance between both new and old school sales techniques when selling in today's world.

man-in-black-holding-phone-618613

I’ve heard it said before, 

“Never throw out your clothes, just wait 10 years and they will be back in style”. 

In some ways, the same thing can be said about how people should think about selling. 

Like many things, technology can be used for good or bad.  The good, specifically on the topic of sales; is that it's a great way to increase your opportunity to reach potential clients.  With a few clicks or keystrokes, my message can be transported along the information super highway to its intended recipient via e-mail

Using Twitter, I can, in 280 characters or less, tweet or retweet, something I read, attach an article, share my own content, send it to my followers, and more.  Through the use of blogging, I can assimilate my thoughts, write (and edit) them online, and make them available to whoever has access to the Internet.  

All of these methods are fabulous and can be a great way to get your message out to a target audience or to the general public. 

However, technology can be used as a crutch, or, even worse, it can lump you in with everyone else.

One of the keys to being a successful sales professional is your ability to differentiate yourself from the competition.  One of the ways to be different is to actually be different.  What do I mean by this? 

In this age of new technology, there is an older (sometimes forgotten or ignored) device that can help you stand out in the market: the good old-fashioned telephone. It’s not pretty, it’s not cutting edge, but it is still available and can be useful when used properly. Let’s face it, nine times out of ten when you call someone, you will get their voicemail. 

Here is another way to set yourself apart—try not to sound like a typical salesperson. 

Avoid saying,

“Hi, my name is Jack Kasel and I represent my company calling about my product . . . blah, blah, blah."  

No one wants to hear it.

Stop!  Be different!  Leave a compelling message that doesn’t sound like everyone else and then follow up and when I say follow up, I mean follow up until you get a response.  Statistics prove it will take between 13-15 calls before you get a response.  It was never supposed to be easy.  Don't give up!

Don’t discard the new, but don’t forget the old.  Try using an old sales tool, in a new way to be, act, and sound different than your competition. 


Additional Resources

Finally, if you haven’t read this post from Dave Kurlan, I suggest you take seven minutes to do so.  It's a great read on the next game changer for salespeople.

http://www.omghub.com/salesdevelopmentblog/the-next-cant-miss-game-changer-for-salespeople

 

Topics: sales techniques, closing sales techniques, sales producers, sales challenges, sales productivity tools, banking sales training, professional sales training, corporate sales training, online sales training, hire better people, insurance sales training

The 8th Sales Productivity Tool: Post-Call Debriefing Sessions

Posted by Tony Cole on Thu, Dec 05, 2019

Salespeople are often fooled that the opportunities in their pipeline are more qualified or closer to closing than reality suggests. 

In this article, Tony Cole will breakdown the activity of post-call debriefing and why it is so critical for improving results. 

selective-focus-photography-of-football-team-on-field-2253881

Back in my playing days, we had to wait a day to get the game film developed and delivered to the coach's office, so that we could review each player and how they performed. A couple of weeks ago, our Defensive Coordinator at Moeller HS used a tablet to coach his defense based on what had just happened on the football field.  With today’s digital technology, you can get your game or practice video feedback immediately. What a difference this makes!  

You can do the same with salespeople. 

The reason the game film is crucial is because the film doesn’t lie.  There are no opportunities for excuses, laying blame, or hiding from the truth.  In the film room, fierce conversations take place about converted opportunities, missed opportunities, the amount of effort given on a play, the outcome of a certain play, and so much more.  It can be intense because there is nowhere to hide.

Your post-call strategy sessions must work the same way if you are going to accomplish the following:

  • Improve skills
  • Change behaviors
  • Close more business, more quickly at higher margins

In order to do this effectively, you must know what should be done in an effective sales process by going through a checklist and marking those items that were accomplished so far in the process. A salesperson can, in reality, lie to themselves about what did and did not happen. The good news is that eventually the truth comes out in the results.

In other words when we teach out EPAS – Emergency Pipeline Analysis System – we look at several opportunities in the pipeline and calculate the probability of an opportunity closing.  If we examine 5 opportunities and the average closing probability is 75% or greater and none of the opportunities close, then we have a clear indication that something is wrong:

  • Either the producer is making up the data
  • The producer is failing in effectively executing the sales steps they are taking credit for accomplishing

In the end what you are hoping to accomplish is to help salespeople clearly see what the opportunity is, help them when they are chasing bad or unclear opportunities, model success for others and help your salespeople realize when they should walk from ‘opportunities.

Access the full toolbox today!

Sales Productivity Tools

Topics: effective sales coaching, Sales Coaching, increase sales, sales performance management, consultative selling, sales productivity tools, sales effectiveness training, consultative sales coaching, train the trainer

    Follow #ACTG

     

    About our Blog

    Founder and CLO Tony Cole has been working with financial firms for more than 25 years to help them close their sales opportunity gap.  He is a master at using science based data and finely honed coaching strategies to help build effective sales teams.  Don’t miss his weekly sales management blog insights.

     

    Subscribe Here

    Most Read

    Recent Blogs